Return policy

 

“Your right to return”

If “You” wish to return an order, simply inform us of your decision. To do so, “You” can call us at 05 39 333 033.

Please have your order number ready and one of our Customer Service Center staff members will verify the details of your order and process your return.

If “You” wish to return your order after receiving it, “You” must return the items to us within a period not exceeding 14 days from the day you ordered it; “We” reserve the right to refuse the return of any product that does not meet the following conditions: products returned within 14 days must be unused, and must be returned in their complete original packaging.

To arrange for the pickup and return of unwanted items, please call our Customer Service Center at 05 39 333 033 to contact one of our staff members who will be able to advise you on how to proceed with the return. Please have your order number and order confirmation ready before you call.

Refunds

“We” will receive your products at the address where they were originally delivered under the following conditions:

“We” will refund the purchase amount of the products to the credit card account used for the original payment. Please note: Products must be returned in accordance with our Return Policy. The shipping and assembly costs that “You” have paid will not be refunded if “You” requests the return of your order after delivery. When “We” agree to refund you, “We” are not responsible for the date the money arrives in your bank account. The date of refund on your credit card may vary depending on your bank. (It can take from (1) business day to (3) weeks). If “You” cancel the installment service, “We” are not responsible for any charges that may arise. (Please contact your bank).