Refund Policy

At Occo, customer satisfaction is our priority. However, to ensure quality and compliance with our standards, we have set specific conditions for refund eligibility. Please read the following policy carefully.

1. Eligibility for Refunds

• Unused Condition: Refunds are only available for products that have never been worn and are still in their original, new condition.
• Time Frame: You have 7 days from the delivery date to request a refund. Requests made after this period will not be accepted.
• Inspection Process: Upon receiving the returned item, our team will conduct a thorough review of the product's condition. If the product does not meet our criteria for a refund (i.e., if it shows signs of wear or damage), no refund will be issued.

2. Sale Items - Specific Conditions

• Sale or discounted items are not eligible for refunds or cancellations.
• Exchange only: Sale items may be exchanged only, subject to availability, and within a strict period of 24 hours following receipt of the order.

Items must strictly meet the following conditions:

• not worn,
• not used,
• eturned in their original, new condition with intact original packaging.

Any exchange request made after the 24-hour period will not be accepted.

3. Return Fees

All return shipping fees and costs are the responsibility of the buyer. Occo will not cover or reimburse any return expenses.

4. Refund Process

• If the product meets our refund criteria after inspection, we will process the refund to the original method of payment within [specify the number of days, e.g., 7-14 business days].
• If the condition of the returned item does not meet our requirements, we will notify you, and the item will be returned to you without a refund.

5. How to Request a Refund

To initiate a refund, please follow these steps:

• Contact our customer service team within 7 days of receiving your order at support@occo.ma.
• Provide your order number and details of the item you wish to return.
• Wait for our team to provide instructions for the return process.

6. Non-Refundable Items

• Items that have been worn, damaged, or are not in their original condition are not eligible for a refund.
• Any return request made after the 7-day window from delivery will not be processed.

7. Legal Compliance

This Refund Policy is designed to comply with Moroccan consumer protection laws, specifically regarding e-commerce and distance selling regulations.

8. Contact Information

If you have any questions regarding our Refund Policy, please contact us at:

• Email: support@occo.ma
• Address: Mestar Khoch, Imm solidarité local sous-sol association de bienfaisance Musulmane, Tanger 90000, Morocco